Frequently Asked Questions

General

How can I donate to national projects?


What happens to my existing recurring donations set up on PayPal?

We would request you to cancel those donations. The steps are:

Once canceled, please set a  new recurring donation on this site.


Kindful

What is Kindful?

Kindful is a cloud-based online fundraising and donor management solution designed specifically for growing nonprofit organizations. Kindful is an easy-to-use platform and provides an easy interface to donors. The platform provides functionality to manage both donors and donations better, in short, it is a robust donor management system.

Donations

What are the steps to donate?


What are the payment options available in the Kindful platform?


Is my data safe in Kindful?

Kindful is PCI SAQ-A compliant. Payment Card Industry (PCI) security standards are minimum requirements for protecting your customers' and donors’ payment card information. Adopted by Visa, MasterCard, American Express, Discover Card, and JCB, PCI compliance is required for all merchants that store, transmit, or process payment card information. For more details:



Is there a transaction fee to make donations on the Kindful platform?

Yes, the Kindful platform charges a transaction fee, and here is the breakdown per payment method:


The platform also exposes an option for the users to cover the transaction fee. We have enabled that option by default and the fee is 2.9%. If the user happens to donate using Paypal or ACH, excess fees collected will remain with us as donations.

Account Creation

Do I need to create an account to donate?

While the Kindful platform allows donations (one-time and recurring) without having to create an account, we highly encourage you to create an account to keep track of your donation history.



How to create an account?


After account creation, I do not see my past donations, what do I do?

There could be a few reasons why you may not see your past donations activities


* Please note we are still working on importing data for this year. We are aiming to finish it by end of this year.



Tax Letters/Misc


How do I download my tax letters?


How do I modify my recurring donations set up on Kindful?




If there are still questions, please contact us.